At HearWell Hearing (“HearWell,” “we,” “us,” or “our”), we value your privacy and are committed to protecting the personal and hearing-related information you share with us. This Privacy Policy explains how we collect, use, store, protect, and process your information when you visit or use https://hearwell.in/ (“Website”), contact us, book an appointment, request a hearing test, enquire about hearing aids, or use our hearing-care services.
By using our Website or submitting your information through our contact, appointment, enquiry, or other forms, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect personal, contact, technical, and hearing-related information when you interact with our Website or services.
Personal and Contact Information
Depending on how you interact with us, we may collect:
- Full name
- Phone number
- Email address
- City or location
- Appointment details
- Enquiry or message details
- Information submitted through contact or appointment forms
- Any other information you voluntarily provide to us
Hearing and Clinical Information
When you request hearing-related services, you may voluntarily provide information such as:
- Hearing concerns or symptoms
- Previous hearing history
- Hearing assessment results
- Audiogram or audiometry information
- Hearing-test reports
- Medical or clinical history relevant to hearing care
- Hearing-aid requirements and preferences
- Information relating to hearing-aid fitting, programming, or aftercare
We collect such information only when reasonably necessary to provide or coordinate the requested hearing-care services.
2. How We Use Your Information
We may use the information collected through our Website and services to:
- Schedule, confirm, and manage appointments
- Respond to enquiries and requests
- Arrange hearing tests and assessments
- Provide hearing-care consultations
- Recommend suitable hearing-aid solutions
- Assist with hearing-aid selection, fitting, programming, and fine-tuning
- Provide after-sales support and customer assistance
- Coordinate hearing-aid warranty or service-related requirements
- Provide information about our hearing-care services and products
- Send appointment reminders and service-related communications
- Improve our Website, services, and customer experience
- Understand Website traffic and usage
- Maintain Website security and prevent unauthorized activity
- Comply with applicable legal and regulatory requirements
We will use your information only for legitimate business, service, communication, and operational purposes.
3. Hearing and Clinical Information
HearWell provides hearing tests, audiological assessments, hearing-aid consultation, fitting, diagnostics, pediatric hearing solutions, and related hearing-care services.
Information relating to your hearing or clinical history may therefore be collected when you voluntarily provide it to us for consultation, assessment, treatment planning, hearing-aid selection, fitting, or follow-up care.
We take reasonable steps to maintain the confidentiality and security of such information and restrict access to authorized personnel who need the information to provide or support our services.
Please do not submit unnecessary sensitive medical information through general enquiry forms.
4. Data Security and Confidentiality
We take reasonable technical and organizational measures to protect your personal and hearing-related information against unauthorized access, misuse, alteration, disclosure, loss, or destruction.
Access to information may be restricted to authorized employees, audiologists, service providers, and other personnel who require the information for legitimate business or service purposes.
We do not sell, rent, or trade your personal or clinical information to third-party marketing companies.
However, no method of electronic transmission or storage can be guaranteed to be completely secure. While we take reasonable precautions to protect your information, we cannot guarantee absolute security.
5. Cookies and Web Analytics
Our Website may use cookies, Google Tag Manager, Google Analytics, and other similar technologies to understand how visitors use the Website, improve website performance, monitor traffic, and enhance user experience.
Cookies may collect information such as:
- Pages visited
- Browser and device information
- Approximate location
- Date and time of visits
- Referring pages
- Website interaction and usage information
You may disable or manage cookies through your browser settings. Turning off certain cookies may affect some Website functionality.
6. Third-Party Services
We may use trusted third-party service providers to help us operate and improve our Website and services. These may include providers for:
- Website hosting
- Website analytics
- Security
- Communication
- Appointment management
- Technical support
- Website performance
- Customer support
Where applicable, these providers may process limited information on our behalf. We expect such service providers to handle information responsibly and in accordance with applicable privacy and data-protection requirements.
7. Communication and Marketing
If you provide your phone number or email address, we may contact you regarding:
- Appointment confirmations
- Appointment reminders
- Hearing tests
- Hearing-aid consultations
- Product enquiries
- Fitting and aftercare
- Warranty or service updates
- Responses to your enquiries
- Other services you have requested
Where legally required, promotional or marketing communications will be sent only with the appropriate consent.
You may request that we stop sending promotional communications at any time.
8. Sharing of Information
HearWell does not sell or rent your personal information.
We may share information only when reasonably necessary with:
- Authorized HearWell employees and audiologists
- Service providers supporting our Website or business operations
- Hearing-aid manufacturers or authorized representatives where necessary for product support, warranty, fitting, programming, or after-sales services
- Technical and communication service providers
- Professional advisers where necessary
- Government authorities, regulators, courts, or law-enforcement agencies where legally required
- Other parties where disclosure is necessary to protect our legal rights, Website, customers, or business
We aim to limit information sharing to what is reasonably necessary for the relevant purpose.
9. Children’s Information
HearWell provides hearing solutions for children, including child hearing assessments and behavioral audiology services.
Where information about a child is submitted to us, it should be provided by a parent, legal guardian, or another person legally authorized to provide such information.
We do not knowingly request unnecessary personal information from children directly through the Website.
10. External Links and Social Media
Our Website may contain links to third-party websites, social media platforms, manufacturers, or other external resources.
HearWell is not responsible for the privacy practices, security, content, or policies of these third-party websites.
We recommend reviewing the privacy policies of third-party websites before submitting personal information through them.
11. Data Retention
We retain personal and hearing-related information for as long as reasonably necessary to:
- Provide requested services
- Maintain service and appointment records
- Provide after-sales support
- Process warranty or service requests
- Meet applicable legal and regulatory obligations
- Resolve disputes
- Protect our legal rights
The actual retention period may vary depending on the nature and purpose of the information.
12. Your Privacy Rights
Subject to applicable law, you may have the right to:
- Request access to personal information held by us
- Request correction of inaccurate information
- Request deletion of information where legally permitted
- Withdraw consent for certain communications or processing
- Ask how your information is being used
- Raise a privacy-related concern or complaint
To make a privacy-related request, please get in touch with us using the details provided below.
We may need to verify your identity before processing certain requests.
13. Withdrawal of Consent
If you have provided consent to receive communications from HearWell, you may request to withdraw that consent at any time.
You may contact us through our phone number or email address to request that we stop using your information for a particular communication purpose, subject to applicable legal or service requirements.
Withdrawal of consent will not affect processing that was already carried out lawfully before the withdrawal.
14. Changes to This Privacy Policy
HearWell may update this Privacy Policy from time to time to reflect changes in our services, Website functionality, technology, business practices, or applicable laws.
Any revised Privacy Policy will be published on this page with an updated “Last Updated” date.
We encourage you to review this page periodically to remain informed about how we handle your information.
15. Contact Us
If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please get in touch with us:
HearWell Hearing
Phone: +91 9115 15 9114
Email: contact@hearwell.in
Address:
Front of Pillar, No. 21, D-12, A Block,
Sector 49, Noida-201301, Uttar Pradesh, India
Website: https://hearwell.in/
Business Hours:
Monday – Saturday: 10:00 AM – 7:00 PM
Sunday: By Appointment
16. Consent
By using the HearWell Website, submitting an enquiry, booking an appointment, requesting a hearing test, or voluntarily providing personal or hearing-related information, you acknowledge that you have read and understood this Privacy Policy.
Where consent is required under applicable law, HearWell will obtain and process such consent accordingly.
